Lailas Virgin Curl; We except exchanges with in 7 days of delivery. hair must be in tack, Plastic closures must still be attached, unwet, and unused. If you have a problem with your hair contact us immediately so we can help rectify the probem. (either helping with tips on care, or exchanging your product if need be) But cash refunds are not offered at anytime. We trust our product enough to know you will love our tresses! We are always here for our customers before, during and after you purchase.